All parts sold by USOC are either OEM or Aftermarket.

Effective as of 4/10/2017

TERMS AND CONDITIONS

USOC Medical may need to change parts in the course of repairing certain types of medical equipment. USOC Medical will use OEM parts where possible and if requested by customer, otherwise, aftermarket parts meeting USOC Medical’s standards will be used. Some original equipment manufacturers may not accept repair of certain equipment if any parts or internal components have been altered or replaced, this may include updating the equipment if a recall has been issued by the OEM. USOC Medical will support published recalls by the OEM to the best of its ability and where parts and software are available.

RETURN OF GOODS
Goods may not be returned for credit except with USOC’s permission, and then only in strict compliance with USOC’s return shipment instructions. Certain items may not be returned for credit. These items include: any piece of equipment that has been tampered with internally and/or externally. Any piece of equipment that purchaser receives with any flaw, either mechanical or otherwise, that is not an “AS IS” sale, must be reported to USOC within 3 days of receipt. It is only at this time that USOC may consider issuing a credit at USOC’s discretion. All pre-approved returned items will be charged a 20% restocking fee and must be returned within 30 days of purchase. Any and all credit card service fees are solely the responsibility of the purchaser and they will not be refunded in the form of a credit or any other means. Any check fees for stop payments, overdrafts or any other service fees regarding payments are purchaser’s responsibility. All returned items must be accompanied by a Return Goods Authorization (RGA)  number acquired by USOC. If any items are not accompanied by an RGA they will not be accepted.

REPAIR

Service. USOC will service select equipment and devices for the flat-rate charge if stated on the RGA.  If service is based off labor and parts and  are not covered by the flat-rate service charges USOC will ask for customer’s approval of estimate. If you do not agree to the parts and labor charges that USOC has given  then  USOC will return your product and may charge a diagnostic fee, applicable sales tax, and shipping costs. Unless specially directed in servicing your product, USOC reserves the right to use new, used or refurbished parts or products. USOC may also exchange the product with a new, used or refurbished product at USOC’s sole discretion.

Service Exclusions. The flat-rate repair service does not cover cosmetic damage, damage due to accident, abuse, neglect, misuse, unauthorized modification, extreme environment, extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes.  USOC reserves the right to refuse service for such damage.  In such event, USOC may return the product to you without servicing it, and may charge you a diagnostic fee, applicable tax, and shipping. Exclusions to the flat rate repair also include Masimo™ Spo2 replacement, Philips M3015A main board corruption and Endoscopes.

Oxygen Blender Overhaul Service/Preventative Maintenance Disclosure. USOC Medical Oxygen Blender Overhaul consists of replacing the following parts “Standard Blenders Parts List”:

  • O-rings
  • Duckbills
  • Filters
  • Diaphragms
  • Check Balls
  • Ball Bearings
  • Springs

As part of the Standard Oxygen Blender Overhaul Service/ Preventative Maintenance USOC technicians inspect the internal oxygen blender parts for any abnormal wear and tear, damaged blocks, and broken parts. Once a blender unit has been inspected thoroughly, a USOC technician installs the applicable OEM/OEM compatible blender parts from the “Standard Blenders Parts List.”

USOC Medical Oxygen Blender overhaul service includes only the parts listed in Standard Blenders Parts List; if during the inspection, USOC determines that additional parts, not listed in the Standard Blenders Parts List, or additional services are needed in order to deem the blender fully functional, additional fees may apply. USOC Medical will seek customer approval prior to proceeding with additional work.

Smart Fetal Repair Exchange Tiers. Philips Smart Fetal services are on a tier basis as described below:

Tier 1 – Replace Cable and/or Component level board repair.

Tier 2 – Replace Cable and Case and Component level board.

Tier 3 – Exchange

Please call a USOC Medical Sales Representative for tier pricing.

WARRANTY

What does a USOC warranty cover? In servicing equipment, USOC warrants (1) that service will be performed in a workmanlike manner; and (2) that all parts or products used in the service will be free from defects in materials and workmanship for the warranty period outlined in Table 1 below from the date of service (“warranty period”); and (3) that the entire repaired or replaced product will be free from defects in materials and workmanship during the warranty period from the date of service (“peace of mind coverage”). This warranty is an express limited warranty. If non-conforming service is provided, or a defect arises in a replacement part or product during the warranty period, or a new defect arises in the repaired or replacement product during the warranty period repair assurance period, at its option, USOC will (1) repair the part or product, using new, used or refurbished replacement parts, or (2) replace the part or product with a new, used or refurbished equivalent part or product, or (3) refund the sum(s) paid to USOC for the service. Large diameter endoscopy repairs and services warranty period is six (6) months and small diameter endoscopy repairs and services warranty period is three (3) months.

Out of the box failure: Upon receipt of repaired items from USOC the customer agrees to inspect and test within 3 days in order to determine out “out of the box failure.”.

What is not covered by USOC warranty? USOC warranty does not cover problems that result from:

  • External causes such as accident, abuse, misuse or problems with electrical power.
  • Water Damage, physical damage, neglect/improper use, or improper installation
  • Servicing not authorized by USOC Bio-Medical Services or devices that have broken USOC warranty stickers.
  • Usage that is not in accordance with product and original equipment manufacturer’s (OEM) instructions.
  • Failure to follow the product instructions or failure to perform preventive maintenance.
  • Problems caused by using accessories, parts or components not supplied by USOC Bio-Medical Services.
  • Products with missing or altered USOC service tags or serial numbers.
  • Products for which USOC Bio-Medical Services has not received payment.

Table 1: USOC Length of Warranty by Device Type

Device Type Length of USOC Warranty (Warranty Period)
Bladder Scanners 3 months
Endoscopes (Large Diameter) 6 months
Endoscopes (Small Diameter) 3 months
Fetal Transducers 12 months
Gas Analyzers 12 months
Infusion Pumps Varies*
Modules (CO2) 12 months
Modules (Parameter) 12 months
Monitors 12 months
Oxygen Blenders 12 months
Suction Regulators 12 months
Telemetry 12 months

*See Sales Representative for details

HIPPA, PRIVACY

USOC complies with all applicable provision of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

PREVIOUS TERMS AND CONDITIONS

Date Covered Link
Before 4/10/2017 http://www.usocmedical.com/terms-and-conditions-old/